General
Frequently Asked Questions

  • Yes, parent supervision is mandatory at all times.

  • We recommend to book online to guarantee entry into the town.

    However, we do offer drop-in play.

    We post weekly availability on our Instagram to help you plan your trip.

    Due to private bookings some dates and times might not be available.

  • Mini Playtown enforces a "socks-only" policy for all visitors to prioritize hygiene and ensure a safe and comfortable environment.

  • We take pride in maintaining a clean and safe environment for your little ones.

    We kindly request that visitors leave all strollers in their cars or park them in our shoe area.

  • Imagination has no limit. Our Mini Playtown invites children of all ages. However, our facility is best suited for children aged 1-10.

  • Mini Playtown cafe offers a variety of snacks and drinks.

    Please only bring nut-free snacks.

    No outside food deliveries allowed.

    Food must be consumed in cafe.

    No food allowed in playrooms

  • We accept all major credit cards and debit.

    We do not accept cash on site.

  • Pre-purchasing a ticket in advance means you agree to attend at that specific date and time.

    Unfortunately, we cannot offer a refund as this time slot is already reserved for you and cannot be purchased by another customer.

Birthday Frequently Asked Questions

  • Please contact your booking manager to see if there is additional time available and for applicable fees.

  • Click to view: Policies and Procedures

  • Click to view: Policies and Procedures

  • Click to view: Policies and Procedures

  • Click to view: Policies and Procedures

  • Additions and upgrades to your party package (if applicable) must be made a minimum of 10 business days prior to the party date. Additions including balloons and décor packages are available during the booking process online.

    Party Packages for guests cannot be downgraded less than 2 weeks from the party date.

    Private parties which require the closure of the facility cannot be downgraded less than 4 weeks from the party date.

    Downgrades must be made via email. All details are in the policy package that is emailed with your confirmation.

  • Yes. The birthday child and siblings 12 months and over are counted toward the number of guests in the party.

  • To reserve your party, you are required to pay a non-refundable 50% initial deposit. The remaining 50% balance of the payment is due at the time of “signing in” the day of the party. We do not keep credit card information on file, so please make the payment at the Front Reception Desk. We do not except pay by cheque the day of the party.

  • Please inform your party guests that bare feet and outdoor shoes are not permitted in the facility. We are a sock only facility. Socks are available for purchase at the front desk.

  • Absolutely no alcohol is allowed inside Mini Playtown, at any time, including private parties.

  • In order to adhere the fire and safety protocol, unfortunately host and guests must leave the facility after the party is over. We also have an allotted time dedicated to sanitize between parties and play sessions for our next party to come.